We not only serve magic customers. For any of your product ideas in various fields, we are here to use our industry strengths to serve you.
Upon receipt of our shipment, please do random inspections within one week. If the randomly inspected goods are defective, and the defective phenomenon has its consistency, and we judge the whole batch of goods to be defective, we can accept your return, and will do the repair or replacement for you. If the defective products are returned to you by your customers, please keep them temporarily in your place. We will evaluate and arrange a time for you to return them all within the warranty period.
If the product defect is caused by your customers, we can also repair them. When the defective items are returned, please try to keep it intact, including original boxes, packaging materials and the accessories.
Before you return the products, we will issue an RMA number to you. The RMA number means that we confirm the products are defective, and the responsibilities of both parties are also clarified. If the products are returned without our permission, or the RMA number is not indicated on the carton, we have the rights to reject your parcel. Then we will return it to you by freight collected.
RMA number is valid for 30 days. Please return the defective products within 30 days. After that, RMA number will become invalid. A new RMA process needs to be run again at that time.