our service

As long as we serve you once, you will remember us forever.

We'd love to meet you and provide you our best service

What we do

We not only serve magic customers. For any of your product ideas in various fields, we are here to use our industry strengths to serve you. 


Exterior & Mechanism
Design

Firmware Solutions

APP Solutions

Prototype Making

Tooling Making

Production

Terms & conditions

our warranty

Warranty

1. We provide customers with a product warranty period of 12 months from the date of shipment.

2. During the warranty period, you can return defective products to us for repair and replacement.

3. The warranty will not cover the following situations.
  • Damage caused by improper operation, or some physical damage due to accidental negligence
  • Products that have been modified without our prior approval
  • Damage caused by improper storage or long storage time

The Defects Return

Upon receipt of our shipment, please do random inspections within one week. If the randomly inspected goods are defective, and the defective phenomenon has its consistency, and we judge the whole batch of goods to be defective, we can accept your return, and will do the repair or replacement for you. If the defective products are returned to you by your customers, please keep them temporarily in your place. We will evaluate and arrange a time for you to return them all within the warranty period.

If the product defect is caused by your customers, we can also repair them. When the defective items are returned, please try to keep it intact, including original boxes, packaging materials and the accessories.

Before you return the products, we will issue an RMA number to you. The RMA number means that we confirm the products are defective, and the responsibilities of both parties are also clarified. If the products are returned without our permission, or the RMA number is not indicated on the carton, we have the rights to reject your parcel. Then we will return it to you by freight collected.

our RMA process

Return Procedure

1. RMA Number
  • It is necessary for you to obtain an RMA number before returning any products to AudioTronic.
  • Before issuing a RMA number, we’d like to have a basic understanding about the defective status. Please send us your description via video, texts, or photos. Sometimes we can provide you with a solution after viewing the information you sent over.If not, we may request you to send back a few units for our further inspection. When we think they need to be repaired, we will issue an RMA number to you.
  • After inspection, when we verify that the product needs repair, the RMA number will be issued to you soon.

RMA number is valid for 30 days. Please return the defective products within 30 days. After that, RMA number will become invalid. A new RMA process needs to be run again at that time.



2. RMA Shipment
  • When returning defective products, and taking the shipping cost into account, please minimize the packaging of the product on the premise that the product won’t get damaged.
  • RMA number must be clearly marked on the cartons or the shipping documents. For returned products, make sure to put a defective note on each product or make a list to describe the defectiveness. It will help us speed up the inspection and testing.


3. Repair
  • For returned products, we will check and test them within one week. Then we will report the results to you and inform you of the time required for repair. If the products are not within the warranty period, repair costs will be incurred. We will give you a cost estimate for your confirmation.
  • After receiving the defective products, if they are in stock, we will replace them with new products for you as soon as possible. If they need to be repaired, we will take care of it soon and then return the products to you. Generally, the process will take no more than 30 days after we received them from our customer.


4. Aboout the shipping cost
  • If the whole shipment is verified to be defectively manufactured, we should bear the shipping cost of the product, including the cost when the goods are shipped to you and the cost when you return them to us. If the defectiveness is not caused by us, the customer will be responsible for all the shipping costs.
  • Please understand that additional service charges may occur if we, after inspection, find that the defect is caused by the mis-handling by the user, or product has expired the warranty period.


5. Ship all returns to


AudioTronic Tech Co., Ltd
3F, Bldg A, No. 376, Zhen An Chung Rd., Shang Sha South Dist. Chang An Zhen, Dong Guan City, Guan Dong Prov. China, Zip: 523867


ATTENTION: RMA DEPT.